Return and Refund Policy

Return & Refund Policy

We want you to feel confident when purchasing from AIVOLT.

If you're not completely satisfied with your order, we're here to help.

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Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in original condition
  • All original packaging and accessories must be included

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Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

We may request photos or videos to help us quickly resolve the issue.

In these cases, we will:

  • Offer a replacement, or
  • Provide a full refund

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Returns for Other Reasons (No Issue)

If you wish to return an item for reasons other than defects:

  • You may return the item within 30 days
  • Return shipping costs are the responsibility of the customer

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Refunds

Once we receive and inspect your return:

  • Refunds will be processed within 7-15 business days
  • Refunds will be issued to your original payment method

Please note:

  • Partial refunds may apply if the item is not in original condition

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Exchanges

We offer replacements for defective or damaged items, subject to product availability.

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Third-Party Purchases

This policy only applies to products purchased directly from our official website.

For purchases made through third-party retailers such as Amazon or Walmart, please refer to their respective policies.

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Contact Us

If you have any questions, please contact us:

📧 contact-us@aivoltgroup.com