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First consult the User Manual & Quick Start Guide to ensure your product is set up correctly. Please note that not all products come with a Quick Start Guide. Our Resources Center includes various How-To guides that may also assist you. If the problem persists, please contact support by submitting this form or calling +1 (689) 888-7131.

AIVOLT Portable Generators are designed for emergency or remote use. They are not intended to be the main substitute for the utility power supply or a home backup generator.

Yes, but specialized parts and equipment may be necessary depending on circumstances. Consult a licensed plumber before connecting a generator to large propane tank.

Yes, Transfer switch use will vary with your specific type of generator and local codes or ordinances. Consult a qualified electrician to determine the type of transfer switch needed for your unique setup.

No. AIVOLT does not authorize any type of fuel conversion to its generators. Converting a AIVLOT generator to run on fuel it was not designed for will void your warranty.

Stabilized fuel can be left in the generator for up to six months if the carburetor float bowl is drained. If storing the generator for 6 months or longer, drain the fuel tank. Start the generator to remove the remaining fuel from the system. Then drain the float bowl. Consult the User Manual for specific procedures for your unit.

No. AIVOLT Portable Generators are meant for transportable use and storage.

No. Only operate the generator at ground level on a dry, flat, and level surface.

No. Moisture or ice can cause a short circuit or other malfunction in the electrical circuit. Using a generator or electrical appliance in wet conditions, such as rain or snow, or near a pool or sprinkler system, or when your hands are wet, could result in electrocution.

Yes, ensure that the unit is switched to propane before pressing START.

Never operate a generator inside a home, garage, or enclosed space, EVEN IF doors and windows are open. Only use OUTSIDE and at least 20 ft. away from windows, doors, and vents.

Regulations vary. Consult the posted rules and regulations of the State Park in question.

No. Always disconnect all electrical loads before shutting down the generator to prevent damage to your appliances.

No. Always disconnect all electrical loads before starting the generator to prevent damage to your appliances.

Yes, push and hold the STOP button until the unit begins to cycle down.

Yes, 5W-30 synthetic engine oil is suitable for use within the full operating temperature range 5°F (15°C) – 104°F (40°C).

NO. Generators produce carbon monoxide, an odorless gas that can kill you in minutes. Only use OUTSIDE and at least 20 ft. away from windows, doors, and vents as recommended by the US Department of Health and Human Services Centers for Disease Control and Prevention.

Yes, all of our generators include at least an oil funnel and spark plug wrench. The only additional items needed are oil, fuel and any grounded 3-prong extension cords (labeled for outdoor use and rated for electrical load) that you wish to use.

High altitude adjustment is required for operation at altitudes starting from 2,000-5,000 ft. (610-1524 m). Operation without this adjustment will cause decreased performance, increased fuel consumption, and increased emissions. Consult the User Manual for your specific unit.

No. All AIVOLT generators have 4-stroke motors. Use of 2-stroke/cycle oil or other unapproved oil types can cause severe engine damage that is not covered under warranty.

Keep the unit level during transport to minimize the possibility of fuel leakage or, if possible, drain the fuel or run the engine until the fuel tank is empty before transport.

Dimensions designated as “Assembled” include the wheels.

Local codes or ordinances vary. Consult a qualified electrician, electrical inspector, or local agency having jurisdiction to find out if grounding is needed in your situation before using the generator.

Adding a fuel stabilizer (purchased seperately) extends the usable life of fuel and helps prevent deposits from forming that can clog the fuel system. Follow the manufacturer’s instructions for use.

A quick-connect battery plug is pre-installed on the battery. Remove the cable tie securing the plugs then push firmly to connect them. Ensure that the positive (red) cable is connected to the positive terminal and the negative (black) cable is connected to the negative terminal. The cables and quick-connect plug must be fastened in order to charge the battery.

Turn off all connected electrical loads, allow the generator to run with no load to stabilize running temperature, then turn the unit off. Subsequent shutdown procedures vary between models. Consult the User Manual for your specific unit.

AIVOLT Portable Generators are rated for operation between 5°F (-15°C)–104°F (40°C). If the generator is exposed outside of this range during storage, it should be brought back within this range before operation. Refer to our Cold Start Guide here for temperatures under 40°F (5°C).

There is no industry standard for testing sound level of a generator. AIVOLT tests under its own conditions to determine the published sound level as a means of comparing one AIVOLT generator to another. Measurements are taken at an average distance of 25 ft.

Run times are measured at 50% load for open frame traditional generators and 25% load for inverter generators while using a standard 20 lb. tank.

As quickly as unplugging all connected electrical loads and resetting the circuit breakers. If an AC circuit breaker switches OFF automatically, check that the appliance is working correctly and does not exceed the rated load capacity of the circuit before resetting the AC circuit breaker/s.

Maintenance schedules vary between units, but all include hourly and lifetime hour routine maintenance items. Consult the User Manual for your specific unit.

Most units contain either a battery charger cable or float charger. The float charger will show a red indicator light when charging and green when fully charged. Consult your manual to determine which charger came with your unit and how often the battery should be charged.

NO. AIVOLT Portable Generators are designed and rated for continuous operation between 5°F (-15°C)–104°F (40°C). If running the generator in extreme temperatures, refer to the User Manual for your specific unit.

Consult your manual for storage guidelines and maintenance schedules specific to your unit.

All small engine products sold by AIVOLT are CARB compliant and available for sale in the state of California (excluding some models) Occasionally, these certificates expire in Amazon’s filing service and must be resubmitted to Amazon by us. If this happens, please contact us to confirm if you can purchase.

Residual oil from the factory may remain in the engine when shipped due to factory testing, but the generator is new/not used.

Reference your Manual/Quick Start Guide to ensure the unit is set up properly, the correct oil and gas are used, and that the unit is located on a level surface that is outside away from any doors, windows or vents. High Ambient Temperatures – Make sure the generator has plenty of unobstructed airflow, keep the Genset clean, and use oil of the proper viscosity. Low Ambient Temperatures – Keep the spark plug clean and properly gapped, and use oil of the proper viscosity. Dusty Conditions – Keep the Genset clean, service the air filter more often than scheduled, and change the oil more often than scheduled.

Traditional generators produce the same noise level regardless of load. Inverter generator noise levels will increase as additional loads are added.

You may add fuel stabilizer and adhere to the maintenance schedule listed within your user manual.

Depending on the specific generator model you own, you may need to disconnect the bonded neutral. Removing the bonded neutral disables the GFCI protection from the 5-20R receptacles. Consult a qualified electrician to determine if your situation requires disconnecting the bonded neutral.

The circuit breakers will automatically switch OFF if there is a short circuit or a significant overload of the generator at each receptacle. Do not overload the generator’s capacity. Exceeding the generator’s wattage/amperage capacity can damage the generator and/or electrical devices connected to it. Consult the User Manual for your specific unit.

If this generator will be used only with cord and plug equipment connected to the receptacles mounted on the generator, National Electric Code does not require that the unit be grounded. However, other methods of using the generator may require grounding to reduce the risk of shock or electrocution. Consult a qualified electrician, electrical inspector, or local agency having jurisdiction for local codes or ordinances to find out if grounding is needed in your situation before using the generator.

The life of any generator set is dependent on the care it receives, adherence to maintenance schedules, and the conditions under which it operates. Consult the user manual for schedules and operating recommendations.

Use fuel stabilizer specifically made for unleaded gasoline. Follow the manufacturer’s instructions for use.

Parallel operation requires a AIVOLT Parallel Cord (purchased separetely). Consult the User Manual for your specific unit for compatibility and parallelling procedures.

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